At Zania Device, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return or refund under the following conditions:
- Eligibility Window
Returns and refund requests must be made within 14 days of receiving your order. - Condition of Item
The item must be unused, in its original packaging, and in the same condition as received. Products that show signs of wear or damage will not be eligible for a refund. - Non-Returnable Items
Certain items such as clearance products, custom devices, or items marked as “Final Sale” are not eligible for return. - Return Process
- Email us at [email protected] with your order number and reason for return.
- Once approved, ship the item to the return address provided.
- Customers are responsible for return shipping costs unless the product is defective.
- Refund Timeline
Once your return is received and inspected, refunds will be processed within 7–10 business days to your original payment method. - Damaged or Incorrect Items
If you receive a defective or wrong product, notify us within 48 hours of delivery to arrange a replacement or full refund.
If you have any questions about our return and refund policy, contact us at [email protected]